Privacy Policy
Last updated November 8, 2026
Nomad Cleaning LLC ("Nomad Cleaning", "we", "us") provides residential cleaning services in the Charlotte, NC area. This policy explains what information we collect when you visit booknomadcleaning.com, request a quote, book a cleaning, or message us — and how we use it.
📋Information we collect
- Contact details you give us: name, phone number, email address, and service address.
- Details about your home and the service you request: size, type of cleaning, preferred date and time, notes such as pets or access instructions, and photos you choose to send.
- Messages you send us by text message, Instagram, email, or through our website form.
- Basic website data collected automatically by our website platform, such as browser type and pages visited.
🏠How we use your information
- To answer your questions, prepare a quote, and schedule and perform your cleaning.
- To send appointment confirmations, reminders, arrival notifications, payment details, and follow-ups about your service.
- To improve our service and keep business records.
We do not sell your personal information.
💬Text messages (SMS)
If you provide your phone number when booking or requesting a quote, you agree to receive text messages from Nomad Cleaning related to your request and appointments — for example quotes, confirmations, reminders, "our team is on the way" notices, payment details, and follow-ups.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help, or contact us at (773) 644-0073 or info@booknomadcleaning.com. Consent to receive texts is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share phone numbers only with service providers that deliver our messages on our behalf (such as our SMS provider).
🤝Service providers
We use trusted providers to run our business: website hosting and forms, calendar and scheduling, messaging (SMS, Instagram), email, payment processing, and secure cloud hosting for the tools that help us reply to customers. They process information only to provide these services to us.
🗓️How long we keep information
We keep your information as long as needed to provide our services and for our business records, and no longer than 24 months after your last contact with us, unless the law requires otherwise.
✨Your choices
You can ask us at any time to access, correct, or delete your information, or to stop sending you messages. Just reach out using the details below.
Questions? We're here to help.
Nomad Cleaning LLC
📞 (773) 644-0073
✉️ info@booknomadcleaning.com
🌐 booknomadcleaning.com